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FAQ

Who is Radio-Mart?

My name is Martyn Allison (K4TEC). I am the sole owner of Radio-Mart. I began buying and selling on e-Bay in 1999.  I have always been easily accessible to my customers and try to provide them with the very best used equipment out there. My Ham Radio career began when I was only 10 years old so I have been doing this for a while.


Do you offer warranties?
We do offer warranties on some of our units. It will be stated in the description of the item for sale.

How do I become a licensed Ham Radio Operator?
The best advise I can recommend if your in the USA is to follow this link to the ARRL, http://www.arrl.org/licensing-preparation-exams

What are the advantages of buying a product from Radio-Mart?
We offer the BEST! Simple as that, We spend a LOT of time buying and repairing old units. Our customers KNOW that when they buy from us, we are only an email or phone call away, if they have ANY questions. No filling out contact forms or sitting on hold.

Do you accept returns?
We DO! We offer a 5-star, no quibble return policy, if an item we supply is not as expected then simply return it to us for a refund or credit.

Who fulfills your warranties (if stated)?
We do. And if a radio is found to be defective during our stated warranty period, we will refund, repair or send for repair said product.

Do you repair/modify any equipment?
We do MARS mods when applicable, there is a small charge for this service.

When do you ship, after your customers’ payment?
We Ship within 24 hours of payment being received.

What should I do if I have a problem with a product I purchased from Radio-Mart?
Simple, Just call us or email us to let us know of your issue.

Does Radio-Mart ever set-up a booth at any Hamfests?
No, We are a retail outlet.

What are your hours of operation?
Monday-Friday from 9 am-5 pm EASTERN

How do I get my tracking info?
You should have received an e-mail containing your order information and a tracking number. If not, that’s okay. Just send an email to martynallison@roadrunner.com or leslieallison@roarunner.com and we will get that information for you.

Your pictures are GREAT! But I would like to see them in an even higher resolution. May I request them?

Absolutely. We offer a high resolution picture service. I have a FULL service photo studio. I use a professional camera that takes the BEST possible pictures of what we have to offer our customers.

Do you purchase estate equipment?

Yes. We work closely with the friends & families of those who have passed on. We try to make this part of the process as least stressful as possible. We DO understand loss, and the questions that it brings. We know how hard it is to go thru the shack of the person they shared so much of their life with. And we devote a LOT of time & consideration to those left behind.

Do you have a physical storefront?

Fortunately, we do not. I have many friends & competitors that have physical stores. They cannot give the QUALITY of customer service to their customers that we CAN give to ours. Having a physical store is VERY demanding and costly. We make only a slight profit on our equipment, and sometimes a lot of time, money, skill is needed in repairs to some units. So, we would not be able to take such care if we had the responsibility of a physical store. That being said, YOU as the customer, have complete access to the owner ANYTIME. Just send an email, or give us a call! We’ll be happy to assist you in any way humanly possible.

Why did Radio-Mart leave e-Bay?

We found our association with e-Bay to be counter-productive. The demands put on us as Power Sellers AND the NUMBER 1 seller of Ham Radio equipment on e-Bay were too much. Our customers mean WAY more to us than just an “invoice number”. We did not have the time to dedicate ourselves to our customers. This, combined with their excessive fees, made this decision, EASY despite having over 18,000 positive sales and reaching "Top Rated Seller" status on our spares account.

Do you ship internationally?

We do! We ship everywhere EXCEPT Belgium & France. The reason for this is due to customs in Belgium & France seizing equipment, even if it is CE approved.

 

Radio Mart, Radio Communication Equipment & Systems, Georgetown, KY




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